Comments on: And how would you like your rant?

By: Richar-Michael

Richar-Michael — Sat, 18 Oct 2008 20:52:51 +0000

Sorry to bother you about this, but I’m trying to create a “blog” only section on my site: http://www.cutbear.com.

I can’t find any info in the forum, but I noticed that you have one on your site. Do I have to make a second comic press internally, or is there another way.

Thanks!

PS. Just started reading the comic, love it!

PSS. I tried to send an e-mail, but it went all wonky. I’m on dreamhost, too!

By: Ains

Ains — Mon, 13 Oct 2008 08:33:00 +0000

A late reply- I agree. And having worked at Tim Hortons for oh about 8 years I could tell you pages upon pages about the great customers and the regulars who come in everyday and shit all over you because they haven’t had their coffee-
But it gets worse, if you work in a call centre- and I don’t just mean outbound telemarketing annoying-you-during-dinner-to-sell-you-a-vaccuum… I mean inbound call centres where people call you, so you can help them. You get some real assholes, who tell you you are a good-for-nothing Indian and why can’t the jobs stay in North America where you belong (after which you say, I’m sorry sir, I’m actually in the same city as you, about 3 blocks away actually)… and they think because they don’t see you face to face, they have a right to treat you like you are the sole cause of everything wrong in the world…. and on the upside- you don’t usually get regulars so you don’t ahve to deal with the same a****** more than once… Right- sorry call centre rage!

Long story short- be nice to the poor sap on the other end of the phone or the other side of the counter- because no one wants spit in their coffee

By: Andrea

Andrea — Tue, 12 Aug 2008 06:09:59 +0000

I have too many stories to tell, but I think my favorite is of the repeat customer, HAS to have you as their server over anyone else in the restaurant, and then seems offended to be on the same level as you when you are being served in said restaurant… it’s a bit demeaning. And yes, there are those who are repeaters and thats no big deal, but THEN AGAIN the regulars are AWFUL… They are friends of the restaurant owners, they keep their wine in OUR wine cellar- so we don’t charge them for the wine, so their bill is practically nothing when they leave, yet I open and present, and I pour bottle after bottle, but do I make anything from said bottles? Nope. Nice job with the rant Rob.

By: Terri

Terri — Fri, 25 Jul 2008 13:57:02 +0000

Customer loyalty is one thing, but regulars come in and act like they own the place and that they deserve service before others who came in before them. I work as a waitress, and there is a huge difference between a regular and someone who comes in often and is a great customer. Regulars can go fuck off and find some other place to be a regular. The “ofteners” should come in more because they save me from stabbing people in the eye with my pen.

By: Rob

Rob — Mon, 21 Jul 2008 00:42:02 +0000

Pete, were I the owner of a business, customer loyalty would be my bread and butter. With this webcomic, reader loyalty is what motivates us to keep going.
As an employee in the service industry where you are payed minimum wage… loyalty does not earn my respect.

Repeat customers who come with minimum amount of conversation and give one common courtesy (a la please and thank you) are fine. Polite friendly customers who come in regularly so that you know them on a personal level and a are a joy to serve… they are amazing. It’s the people who come in everyday and treat a service industry person like a second class citizen because they’ve somehow earned this “privilege” through their ritualistic consumption? I don’t think so. These people are sub-human to ever treat anyone with such a level of disrespect.

Yes you may spend a lot of money at a business but never has that employee across from you been given any extra red cent to provide you with a level of service higher than any other customer.

If you have a friendly outgoing customer service person treat you with great service and a positive attitude then you damn well respect them for it. Even if they barely make eye contact with you they still make the same as the next joe blow beside them. This person has made a choice to work at making your experience better.

By: roderick de jesus

roderick de jesus — Thu, 17 Jul 2008 19:07:27 +0000

i completely agree with you. I work in an italian coffee shop and most of the customers are regulars, but they aren’t the nicest folk in the world.
there is a definitive line between the regular, and the valued customer. and tipping isn’t actually a factor in most cases.

By: Pete

Pete — Thu, 17 Jul 2008 18:41:53 +0000

So, you hold no stock in customer loyalty?
And you expect every customer to be your friend?